The Role of Customer Service on Organizational Profitability in United Bank for Africa

Mbah Paulinus Chigozie, Okonkwo Joy Obiageli, Odinachi Catherine Ebele

Abstract


This research work titled “The Role of Customer Service on Organizational Profitability in United Bank for Africa Presidential Road Enugu Branch”. The specific objectives were: to examine the influence of good listening ear to customers, to examine the relationship between the service of highly skilled staff and generation of incomes, to examine the relationship between keep service promises and providing courteous through added value, to examine the relationship between effective communication to clients and sales of the organization. A population of 101, A sample size of 85 was drawn from the population using Taro Yamane formula. The Chi-square (x2)  was used to analyze the data. 

Full Text:

PDF

Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Edupedia Publications Pvt Ltd

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Publisher

EduPedia Publications Pvt Ltd, D-351, Prem Nagar-2, Suleman Nagar, Kirari, Nagloi, New Delhi PIN-Code 110086, India Through Phone Call us now: +919958037887 or +919557022047

All published Articles are Open Access at https://edupediapublications.org/journals/


Paper submission: editor@edupediapublications.com or edupediapublications@gmail.com

Editor-in-Chief       editor@edupediapublications.com

Mobile:                  +919557022047 & +919958037887

Websites   https://edupediapublications.org/journals/.

Journals Maintained and Hosted by

EduPedia Publications (P) Ltd in Association with Other Institutional Partners

http://edupediapublications.org/

Pen2Print and IJR are registered trademark of the Edupedia Publications Pvt Ltd.