Comparative study of perceived service quality between Bank of Ceylon and Commercial

Mr. V.J. Delima, Mr. V. Pioshan


Banks are financial institution where accept the deposits from their customers and providing loan facilities to them. Nowadays banks are very important service provider in the world .Providing the quality of service has gained momentum and in particular the banking sector is the main focus of attention for its quality of services. This study is based on SERVQUAL scale model.

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Copyright (c) 2016 Mr. V.J. Delima, Mr. V. Pioshan

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